Internal tools · 2023 →In daily use
Automation at work
The boring half of the job, automated.
Wherever I've worked, I've ended up writing the tools I wished existed: in QA, in support, and now in e-commerce, across Amazon and Shopify.
Internal, screens stay private
The toolbelt06
- QA sampling engine60 min→1 min a day
Quality assuranceBuilds fair, balanced review samples from a few parameters. The whole team switched to it.
- Translate & tag kit30 s→1 hotkey
SupportDetects the language, translates, suggests tags and drafts a reply. A person edits and sends.
- Log reader15-30 min→1-2 min
SupportSpots known patterns in raw logs and hands the next step to the admin panel.
- Admin quick actions10+ clicks→1-2
SupportReads the clipboard and offers the right action, so routine fixes take a moment.
- Reply memoryminutes→seconds
Live chatBefore LLMs: past conversations in a local database, filtered by keyword, one click to send.
- Amazon & Shopify workflowsNow
E-commerceToday's work: e-commerce operations on modern AI workflows.
How the support tools talk
- Ticket comes in
- Translate & tag
- Log reader
- Keyword to clipboard
- Admin panel acts
- A person approves
In short
- Built after doing the job by hand
- Adopted by teammates, never mandated
- A person still makes every judgment call
Built with
- Python
- JavaScript
- Chrome Extensions
- Apps Script
- LLM APIs